Shipping policy

Empress Shipping Policy

At Empress, we are committed to ensuring that your shopping experience is seamless from start to finish. This Shipping Policy outlines how we handle orders and deliveries for both domestic and international customers.

Order Processing

All orders are processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with shipping details and a tracking number, if applicable. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping

For customers within the UK, we offer reliable and efficient shipping options. Delivery times typically range from 2-5 business days, depending on the shipping method selected at checkout.

International Shipping

We proudly ship worldwide. Delivery times for international orders vary based on your location and chosen shipping method. Please allow 7-21 business days for international deliveries, though this may vary due to customs processing times in your country.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and the weight of your order. Any additional customs duties, taxes, or fees for international shipments are the responsibility of the customer.

Tracking Your Order

Once your order is shipped, you will receive an email containing a tracking number (where applicable). You can use this number to monitor the status and estimated delivery date of your package.

Lost or Delayed Packages

While we do our best to ensure timely delivery, Empress is not responsible for delays caused by shipping carriers, customs, or other external factors. If your package is lost or significantly delayed, please contact us at empress.femalewear@gmail.com, and we will assist you in resolving the issue.

Incorrect Address

It is the customer’s responsibility to provide an accurate shipping address at the time of purchase. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the order.

Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to reach out to us via:

Thank you for choosing Empress. We look forward to delivering your order with care and efficiency!